FAQ
In your browser, on your device, in a private database (IndexedDB). It is never uploaded to us — there is no itAtlas server holding your estate. The app itself is static code we serve you; your data stays with you.
Click Backup to download a single encrypted file, copy it wherever you like, and click Restore on the other machine. That one file is your whole repository — portable across devices and browsers.
Today itAtlas is single-user per device — perfect for an architect or a small team passing an encrypted backup around. True live multi-user (shared, concurrent editing) is on the roadmap as an Enterprise self-hosted mode, where your organisation runs the shared database on its own infrastructure — keeping the sovereignty guarantee intact. Talk to us if that's what you need.
Backup files are encrypted with AES-256-GCM using a passphrase you choose. Without the passphrase the file is unreadable — so keep it safe, because we can't recover it for you (we never see it).
Only if you turn it on. AI-assisted mapping is optional: you supply your own AI provider key, and only the spreadsheet's column headers and a small sample are sent to that provider to work out the mapping. With no key, a built-in matcher does the job entirely offline. Either way, your committed data stays local.
Any current version of Chrome, Edge, Firefox or Safari on desktop. It's a modern web app — nothing to install.
Clearing site data for the app would remove the local database — so keep an up-to-date Backup. That encrypted file is your safety net and your source of truth.
By the number of records you track — Bronze, Silver, Gold and Platinum tiers, with Enterprise for larger estates. See pricing.
Yes — email support on all paid plans, with guided onboarding on Platinum and Enterprise. Get in touch.